Privacy

This notice explains how Duva Firenze (“we”) processes personal data when you visit our e-commerce site, place an order, or use the support chat.

Data controller

Duva Firenze — online museum shop. Privacy requests: hello@duva.store.

Data we collect

We may process: browsing data (IP address, device, pages viewed); account and order data (name, address, email, phone, delivery details); content you send via chat or contact forms; cookie preferences if you have accepted them.

Purposes and legal bases

We process data to: operate the shop and fulfil orders/payments (contract performance); provide customer support and chat (legitimate interest / pre-contractual steps); meet legal obligations (accounting, tax); run necessary technical cookies and, with your consent, preference or analytics cookies.

Cookies

We use technical cookies required for the site to work (session, cart, language, security). Non-essential cookies are set only after you consent via the banner. You can withdraw consent by clearing browser cookies or contacting us.

Retention and recipients

We keep data for as long as needed for the purposes above and for legal retention duties. We may share data with hosting, payment, shipping, and support providers — only as needed and with appropriate safeguards.

Your rights

Under Regulation (EU) 2016/679 you may request access, rectification, erasure, restriction, portability, and object to processing. You may also lodge a complaint with your supervisory authority. To exercise your rights: hello@duva.store.

Last updated: September 2026.